Hey y'all! It's been a minute! (a month actually) Posting here has not made my top priority list unfortunately for the last few weeks, but I figured I'd do something a little fun today. I have been working at Starbucks, my first customer service job, for about two and a half months now. I thought it could be entertaining to chronicle one of the most recognized aspects of the customer service industry: the disparity between your thoughts and your words. Anyone who has ever worked in any sort of service capacity will know exactly what I'm talking about. Scenario 1: the highly specific request Customer: Could I have a strawberry refresher with coconut milk? My thoughts: You mean a pink drink? That's literally a separate thing on the menu. Me: Sure! Customer: Could it be 60% strawberry and 40% coconut milk? My thoughts: *dial up loading noise* Me: You know, I bet a pink drink will be just what you're looking for! I'll ring it up as one of those! Scenario 2